Route Roulette Support

Last updated: 12/28/2024

At Route Roulette, we are committed to offering you a smooth and satisfactory experience. If you need help, have questions, or want to report an issue, here you'll find all the information to get support.

1. Contact

Si tienes dudas, problemas técnicos o cualquier otra consulta, puedes comunicarte con nuestro equipo de soporte a través de nuestro formulario de contacto

Our team will be happy to assist you.

2. Frequently Asked Questions

How does Route Roulette work?

Route Roulette is a tool that uses your existing Strava activities to generate random routes based on your search criteria, such as:

• Distance
• Elevation
• Estimated time

Just set your preferences and the application will do the rest.

What permissions does the application need?

To work properly, the application needs access to the following data from your Strava account:

• Public activities: Information about the activities you have made public.
• Basic profile information: Basic details such as your name and profile picture.
• Route data: Distance, elevation, and other relevant data from your routes.

3. Common Issues and Solutions

I can't connect with Strava

If you're having trouble connecting your Strava account, verify the following:

• Make sure you have an active Strava account.
• Confirm that you have accepted the permissions requested by Route Roulette.
• Check that your Strava activities are public, as private activities are not accessible to the application.

I can't find routes that match my criteria

If no routes are shown, try these solutions:

• Expand search ranges: Try setting a larger range for distance, elevation, or time.
• Reduce restrictions: Remove very specific criteria, such as an exact elevation range.
• Verify your activities: Make sure you have Strava activities that meet the defined criteria.

4. Response Time

Our support team is committed to responding to all inquiries within a maximum of 10 business days. We strive to provide a quick and efficient solution to all users.

5. Report Issues or Suggestions

If you find a bug, technical issue, or have suggestions to improve the application, we appreciate your collaboration. Please provide us with the following information when contacting us:

• A detailed description of the issue or suggestion.
• Specific steps to reproduce the error (if applicable).
• Screenshots or recordings (if possible) to help us better understand the situation.

Puedes enviarnos esta información a través de nuestro formulario de contacto

We are here to ensure that your experience with Route Roulette is as positive as possible. If you have any questions, don't hesitate to contact us.